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Return Policy

We want you to be 100% satisfied with our spices, seasonings, extracts, peppermills and jars. If for any reason you are not, please let us know.

Call center, mail or internet purchases

Please contact our call center at (800)741-7787 or customerservice@penzeys.com Refunds are available to the purchaser of the item in the form of payment the purchase was made. All other returns will be accepted as a product exchange or gift credit. If the returned item was used to qualify the purchase for a promotional offer, the cost of the promotional item will be deducted from the refunded amount. Free promotional items and gift cards are not returnable. Promotional pricing will be used in determining refund amounts.

Retail store purchases

With a receipt, refunds can be issued in the form of payment the purchase was made.
Credit cards will be refunded on the card used for the purchase.
Checks will be refunded cash if after 14 days of purchase, or a product exchange or store credit if before 14 days of purchase.
If the returned item was used to qualify the purchase for a promotional offer, the cost of the promotional item will be deducted from the refunded amount.
Free promotional items and gift cards are not returnable. Promotional pricing will be used in determining refund amounts.

Without a receipt, returns will be accepted as a product exchange or store credit. Any items offered as a free promotion cannot be returned.


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